Warranty Policy

Scope and Eligibility
1.1 This Warranty Policy applies to purchases made from SDS EUROPE LTD (trading as “SDS”) via sds.net.

1.2 UK customers: all eligible items include a 12‑month limited warranty from the date of sale, subject to the exclusions below.

1.3 International customers: warranty is not offered at this time, except where required by applicable law.

1.4 Items sold explicitly as “Faulty” and consumables (including batteries) are excluded from this warranty.

What the Warranty Covers
2.1 Defects in materials or workmanship that arise during normal intended use and were not present at the time of sale.

2.2 Examples include electronic board failures, aperture unit failures, autofocus motor failures, and similar non‑wear‑and‑tear breakdowns.

What the Warranty Does Not Cover
3.1 Accidental damage, impact, crushing, liquid ingress, sand/dust contamination, or environmental damage.

3.2 Cosmetic wear (scratches, scuffs, paint loss, worn grips), sensor dust introduced after delivery, fungus or haze developing post‑sale, or normal performance variations from age.

3.3 Battery capacity loss, shutter count increases, consumables (e.g., batteries, caps, straps), and items sold as “Faulty”.

3.4 Damage caused by misuse, neglect, improper storage, use of incompatible accessories, or failure to follow manufacturer guidance.

3.5 Damage caused during return shipping due to inadequate packaging (see Section 8).

3.6 Damage or faults caused by third‑party servicing, modification, or attempted repair.

3.7 Retro cameras using tape or film: tape decks, film transports, and associated drive mechanisms (including belts, rollers, pinch wheels, take‑up spools, and cassette doors) are not covered, as wear to these parts is considered normal wear and tear or may result from improper media handling or use.

Warranty Voiding Events
4.1 Removal, tampering with, or damage to any SDS or manufacturer warranty/tamper stickers, where present.

4.2 Opening or disassembling the device, or attempting repairs or part swaps, unless we give prior written permission.

4.3 Alteration of serial numbers or use of firmware not intended for the device.

Remedies
5.1 If a covered defect is confirmed, we will, at our discretion, repair the item (using new or refurbished parts), replace it with an item of equivalent model/grade/value, or refund the purchase price (less a reasonable deduction for usage where permitted by law).

5.2 Replacement items carry the remainder of the original warranty term or 90 days from the replacement date, whichever is longer.

How to Make a Claim
6.1 Submit a warranty request via sds.net/account with your order number, item serial number, a description of the fault, and photos/video where possible.

6.2 We will provide instructions and the return address. Please wait for approval before sending any item.

6.3 You must dispatch the approved return within 14 days of our approval. Failure to dispatch within this timeframe may void your warranty claim.

Assessment and Turnaround
7.1 We typically complete initial assessment within 14 business days of receipt.

7.2 If parts or specialist repairs are required, timeframes may vary. We will keep you informed of material delays.

Shipping, Risk, and Packaging for Warranty Returns
8.1 Warranty return shipping to us is arranged and paid by you.

8.2 Risk of loss or damage remains with you until the item is delivered to and scanned at our hub; we strongly recommend tracked, insured shipping.

8.3 You must use adequate packaging suitable for delicate optical/electronic equipment, including a robust outer box, internal cushioning to prevent movement, lens/body caps where applicable, and protection for screens and glass. If inadequate packaging results in transit damage, we may deny the claim and/or deduct up to 100% of the item value from any refund or remedy.

Exclusions Discovered on Inspection
9.1 If inspection shows the issue is not covered (Sections 3–4), we will notify you with findings and options.

9.2 You may choose a paid repair (if available) or have the item returned to you. Return shipping for non‑covered cases may be charged.

Relationship to Your Statutory Rights
10.1 Nothing in this policy affects your statutory rights under UK consumer law.

10.2 For international customers, mandatory local consumer protections (if any) apply in addition to this policy.

Contact
11.1 Warranty claims and order issues: sds.net/account.

11.2 General support and accessibility assistance: sds.net/contact.