Contact us
Have a question? Start with our FAQs for answers about selling, shipping, payments and your account. You may find what you need without waiting for a reply.
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Contact the business handling your trade-in
Already have an active trade-in? The business purchasing your item is responsible for the transaction and is best placed to help with inspection, revised offers, payment and returns. You can find their contact details in your trade-in within your account, or under our partners page.
Questions they can help with
- Revised offers
- Payment from the business
- Item inspection or condition assessment
- Returns
- An item that has already been received
Contact SDS Directly
Still need help? For questions about SDS, your account, or an issue you haven’t been able to resolve with a business, send our team a message.
We aim to respond to all enquiries within 1 working day.
Email our team
Prefer email? Choose the right department below, or check our FAQs for quick answers.