Refund Policy

1 Scope and Eligibility
1.1 UK retail buyers may return eligible items within 14 calendar days of the confirmed delivery date for a refund.
1.2 International orders delivered outside mainland UK are strictly excluded from change-of-mind returns.
1.3 Items sold explicitly under the "Faulty" grade, custom/personalized orders, and opened consumables (e.g., standalone batteries, film, tape stock) are non-returnable.

2 Return Process and Timelines
2.1 Submit your return request within 14 days of delivery via sds.net/account stating your order number and reason.
2.2 Once approved, you have a strict 14 calendar days to dispatch the item back to us. Failure to dispatch within 14 days voids the return authorization.

3 Shipping, Risk, and Packaging
3.1 Change-of-mind return shipping is arranged and paid entirely at the buyer’s expense.
3.2 You must ship using a tracked and fully insured carrier covering the total purchase value. Risk of loss or damage remains with you until the package is delivered and scanned at our hub.
3.3 Delicate camera equipment must be packed in rigid outer boxes with internal cushioning, lens/body caps, and glass protection.
3.4 If inadequate packaging results in transit damage or destruction, SDS may deduct up to 100% of the item price from your refund.

4 Inspection, Deductions, and Refunds
4.1 On arrival, serial numbers, condition, shutter/hour counts, and accessories are verified against pre-sale records.
4.2 If the item shows missing accessories, damage, or use beyond what is necessary to inspect it, SDS will apply a deduction to reflect reduced value.
4.3 Approved refunds are issued to the original payment method within 7 days of acceptance (typically same-day once inspected).

5 Incorrect, Damaged, or Not-As-Described Items
5.1 If an item arrives damaged in transit, incomplete, or materially misdescribed, notify us within 48 hours of delivery scan via sds.net/account with photos of the item and packaging. Confirmed issues will be resolved via replacement, repair, partial refund, or full refund upon return.

6 Exchanges
6.1 Exchanges are processed strictly as a return plus a new purchase. Stock availability cannot be guaranteed.