Frequently asked questions

Once your device arrives to us we aim to test within 24 hours or 1 working day. Once tested payment is made by end of day. Our shipping labels are DPD Next Day so if timed correctly you could be paid the very next day after getting your quote and sending your device to us.

If your quote is worth £25 or more we arrange a prepaid, fully insured DPD label free of charge. Just pack your camera or accessories in a box with lots of protection and attach your free shipping label. Your package can be dropped off at thousands of drop off points around the country. Quotes under £25 do not qualify for a free label — you can still send your item in, but postage to us is at your own cost. Add another item to your quote to push the total over £25 and unlock a free label. If you change your mind, or decline a revised offer, we return your gear to you free of charge.

Yes absolutely, you can include multiple quotes in the same box providing you clearly label all the quote numbers on or inside the package.

No worries, simply press the 'add manually for staff review' button and type in the exact brand and model. Our team will manually review and get back to you with a valuation within 24 hours.

Please include all original manufacture accessories as standard. Once you have selected your camera model, you'll be able to see the essential accessories we expect under the 'essential accessories to include tab'. If you don't have any of these don't worry! Just send what you can and our team will adjust your offer accordingly once it arrives.

Nope, we charge zero fees to sell on our platform. The amount you get offered is the exact amount you will receive in your bank, once it has been tested. Shipping to us is free on quotes worth £25 or more, and returning your gear is always on us if you decline a revised offer.

We have 5 condition categories, all devices should be judged on their cosmetic condition and be fully-functional. If they have any faults they should go under our faulty condition to be recycled or repaired. If you are unsure you can use our 'Condition guide' when selling, your best guess is fine! If there are any issues we will send a revised offer once the device arrives.

If a condition is greyed-out and not clickable we do not currently have an offer for this item in that condition. We may have not yet added it to our database or are not buying it. You can attempt to get a manual quote for it by pressing the 'Add manually for staff review' button.

Trading in is simple: 1. Get an instant quote for the gear you want to move on and accept it. 2. Buy the item you actually want at the normal price — you do not have to wait for your trade-in to arrive, so it ships straight away. 3. Send your trade-in to us with your free DPD label (quotes of £25 or more). Once it arrives and passes testing, we pay your quoted amount straight into your bank account. In effect you only pay the difference between the two.

Free DPD collection labels are for quotes worth £25 or more. If your quote is under £25 you can still sell to us, but you will need to cover postage to us yourself. The easiest fix is to add another item or two to the same quote — once the total reaches £25 the free label unlocks automatically.

We place customer satisfaction above all and do our very best to grade every single item so you know exactly what your getting and the condition its in. Unlike many electronic refurbishers, every item is photographed individually and comes with a 1 year warranty, so there are no surprises.

Unfortunately not, we are strictly an online store. All orders can be shipped to any valid address within the UK, with free Royal Mail Tracked 48 delivery as standard. Order before 4pm on a weekday and add Royal Mail Tracked 24 for £5 if you are in a hurry.

We strictly do not accept offers on any of our listings, however all our prices are regularly reviewed to stay competitive with the current market.

Yes, you can download a receipt for all orders under your account (located at the top right of our website). Simply go to your order > View Details > Download VAT Receipt (top right). Please note all our used products use the VAT Margin Scheme, details about this scheme can be found on https://www.gov.uk/vat-margin-schemes

We offer returns within 14-days of delivery for any reason at all, providing it has not been used and comes with all of the accessories. You can start a return by finding your order under your account (located at the top right of our website). If you ordered as a guest you will need to set up your account using the same email you made the order with. Once approved you'll have 14 days to ship the device back to us. Returns are at the buyers expense.

Similar to returns, you can start a return by finding your order under your account (located at the top right of our website). Please read our full warranty terms before making a claim to ensure your issue is covered under our SDS warranty. This can be found at the footer of our site.

Please read our full warranty terms to see everything covered and not covered under our warranty. However to summarise, most mechanical issues that arise within 1 Year of the sale date are covered under our warranty. Accidental damage, items sold as 'Faulty', and consumables such as batteries are not covered by our warranty.

We do our very best to check that every device we sell is fully-functional without issues. However, on rare occasions devices can get damaged in shipping or have an obscure issue with doesn't show up with standard tests. First we encourage you to ask our team under the 'Contact Us' link, for help troubleshooting the issue as often it can be a simple fix. However if this does not work it's no issue, you are welcome to return for a repair, replacement, or refund depending on availability of parts.

Every UK order ships free with Royal Mail Tracked 48 — no minimum spend. If you need it faster, Royal Mail Tracked 24 (next working day to most of the UK) can be added at checkout for £5. For sellers, quotes worth £25 or more come with a free DPD collection label. Quotes under £25 can still be sent in, but postage to us is at your own cost.

Orders placed before 4pm Monday to Friday are dispatched the same day. Choose Royal Mail Tracked 24 (£5) at checkout for next working day delivery to most of the UK.

We currently ship strictly within the UK and EU. This is to make sure we continue to provide the best experience to our customers. EU orders may incur import charges which are the responsibility of the recipient. If there is an item you really want you can use a forwarding service to have it shipped overseas, however return postage would be at the buyers expense. We have plans to expand internationally in the future, so keep an eye on this space!

Yes, all our packaging is 100% plastic free. We encourage our customers to recycle all packaging your order came in to help the planet! We recycle 99% of our warehouses waste and are committed to doing our bit for the enviromoment.

Yes. Every UK order ships free on Royal Mail Tracked 48, whatever you spend. Royal Mail Tracked 24 is an optional £5 upgrade at checkout.