At SDS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and your rights. SDS / SDS Compare is operated by SDS Europe Ltd, company number 16469690, registered at 66 Paul Street, London, EC2A 4NA ("SDS", "we", "us" or "our"). SDS is the data controller for personal information it collects and determines how to use through its platform. 1. Information We Collect We may collect the following personal information when you use SDS: Personal details: Your name, email address, telephone number and postal address. Account information: Login details, account preferences and transaction history. Product information: Details, descriptions, photographs and condition information about products you wish to sell. Transaction information: Offers received, accepted prices, shipping information, inspection outcomes and payment statuses. Payment information: Payment or payout details where these are collected through the platform. Communications: Messages, enquiries and correspondence with SDS or Partners through the platform. Technical information: IP address, device information, browser type, cookies and website usage information. We collect this information directly from you, automatically when you use our website, and where relevant from Partners and service providers involved in your transactions. 2. How We Use Your Information We use your personal information to: 2.1 Create and manage your SDS account. 2.2 Connect you with suitable Partners and facilitate purchase offers. 2.3 Manage accepted transactions, including shipping, inspection updates and payment statuses. 2.4 Send essential account, security and transaction notifications. 2.5 Provide customer support and help resolve disputes. 2.6 Detect and prevent fraud, misuse and unauthorised activity. 2.7 Maintain, secure and improve our website and services. 2.8 Meet applicable legal, regulatory, tax and accounting obligations. 2.9 Send promotional communications where permitted by applicable law and your marketing preferences. 3. Our Legal Bases for Processing We process personal information under the following legal bases where applicable: Contract: To provide our services, manage your account and facilitate transactions you request. Legitimate Interests: To operate and improve the platform, maintain security, prevent fraud and provide support, where our interests are not overridden by your rights. Legal Obligations: Where information must be processed or retained to comply with applicable law. Consent: Where we rely on your permission, including for certain marketing communications and cookies. You may withdraw consent at any time. Where we need certain personal information to provide a requested service, not supplying it may prevent us from completing that request. 4. Sharing Your Information To operate the SDS platform, we may share relevant information with: 4.1 Independent Partners: Product descriptions and relevant item details may be shared with Partners when you request offers. When you accept an offer, we share the personal and transaction information reasonably necessary for the selected Partner to arrange shipping, inspect the item, make payment and provide customer support. 4.2 Service Providers: Trusted companies providing website hosting, email delivery, authentication, payment processing, technical support and security services. 4.3 Delivery Providers: Relevant contact, address and shipping information where necessary to arrange or track shipments. 4.4 Legal Authorities: Where disclosure is necessary to comply with the law, protect legal rights or investigate suspected fraud. Partners may act as independent data controllers for personal information they use to fulfil their purchases. Their handling of that information is subject to their own legal obligations and applicable privacy notices. We do not sell your personal information to data brokers or advertisers. 5. Data Security 5.1 We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. 5.2 Access to personal information is restricted to those who reasonably need it to operate the platform or fulfil transactions. 5.3 No online service can guarantee absolute security. You should keep your account credentials private and contact us if you suspect unauthorised access. 6. How Long We Keep Your Information 6.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. 6.2 Account information is generally retained while your account remains active. Transaction records may be kept afterwards where necessary for tax, accounting, fraud prevention, dispute resolution or other legal purposes. 6.3 Retention periods depend on the type of information, the relevant legal requirements and whether an outstanding transaction or dispute exists. 6.4 When information is no longer required, we delete or anonymise it securely. 7. Cookies & Website Analytics 7.1 SDS may use cookies and similar technologies to operate the website, maintain secure logins, remember preferences and understand website usage. 7.2 Essential cookies are used where necessary for core platform functionality. 7.3 For cookies and similar technologies that require consent, we will request that consent before using them. Where the law permits an alternative to consent, we will provide the required information and objection controls. 7.4 Some listings on SDS link to eBay. When you follow one of these links, eBay may use cookies and similar tracking to record that you arrived from SDS, so that we may receive a commission on any resulting purchase. This tracking is carried out by eBay under its own privacy policy, which you can read on eBay's website. 7.5 You can manage available cookie preferences through our website controls or your browser settings. 8. International Data Transfers 8.1 Some of our service providers may process or store information outside the United Kingdom. 8.2 Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer is lawful and protected, using applicable UK adequacy regulations or appropriate contractual safeguards where required. 8.3 You may contact us for further information about the safeguards relevant to your information. 9. Your Data Protection Rights Under applicable UK data protection law, you may have the right to: Request access to personal information we hold about you. Ask us to correct inaccurate or incomplete information. Request deletion of your information in certain circumstances. Request restrictions on how your information is processed. Object to certain processing, including direct marketing. Request a portable copy of certain information. Withdraw consent where processing is based on consent. Challenge certain solely automated decisions with legal or similarly significant effects, where applicable. These rights are subject to applicable legal conditions and exceptions. To exercise your rights, contact support@sds.net. We will respond within the time required by applicable law. You may also raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. 10. Marketing Communications 10.1 We may send service-related emails necessary to operate your account or manage your transactions. 10.2 We will send promotional emails only where permitted by applicable marketing and privacy laws. 10.3 You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. 10.4 Opting out of marketing will not prevent essential account, security or transaction communications. 11. Changes to This Policy 11.1 We may update this Privacy Policy to reflect changes in our services, data practices or legal requirements. 11.2 The current version will be published on our website with its latest revision date. 11.3 Where required, we will notify you of material changes or obtain additional consent. 12. Contact Us For privacy questions, data access requests or concerns about how your information is handled, contact: SDS Europe Ltd 66 Paul Street, London, EC2A 4NA Email: support@sds.net You can also contact the Information Commissioner's Office at www.ico.org.uk.
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