Warranty Terms
Last Updated: 29/01/2026
(Valid For Qualifying Orders After This Date)
Summary
At SDS, every item we sell is carefully checked and tested before dispatch. To give you confidence in your purchase, we provide a 1 year limited warranty covering electrical and mechanical faults that occur during normal use. This gives you peace of mind that your purchase is protected if something goes wrong within the first six months.
Please read the terms below carefully for what is and isn't included in our warranty.
Making a Claim
If you believe your product is faulty within the warranty period, please contact us at office@sds.net with your order number, details of the issue, and any supporting evidence such as photos or videos. We may request that you return the product for inspection before a repair, replacement, or refund is offered.
Your Statutory Rights
This warranty is provided in addition to your statutory rights under UK law, including the Consumer Rights Act 2015, which protects you if goods are faulty, not as described, or not fit for purpose.
Important: This is a summary only. By purchasing from SDS EUROPE LTD, you agree to our full Warranty Terms & Conditions, which provide complete details on coverage, exclusions, and the claims process. We strongly recommend reading the full terms below before making a purchase.
Warranty Terms & Conditions
These Warranty Terms and Conditions (the “Warranty Terms”) set out the terms of the limited warranty offered by SDS EUROPE LTD (“SDS”, “we”, “us”, or “our”) to the original purchaser (“you”, “your”, “customer”) of any product sold by SDS, whether purchased through our website, authorised sales platforms, or any other official sales channels.
This warranty is provided in addition to your statutory rights under United Kingdom law, including but not limited to the Consumer Rights Act 2015, and does not affect those rights in any way.
1. Warranty Coverage
We provide a 1 year warranty against electrical and mechanical faults that occur during normal use.
Certain products and issues are not covered by this warranty.
Such as:
(a) Products sold as ‘For Parts or Not Working’ or 'Untested' are not covered by our warranty.
(b) Issues caused by misuse, accidental damage, or operation against manufacturers guidelines are not covered by our warranty..
(c) Any issues caused by lack of routine servicing are not covered by our warranty such as tape deck wear, dirty tape deck heads, tape deck error codes, and tape deck alignment adjustments are not covered by our warranty.
(d) Items which have been modified after the sale are not covered by our warranty..
(e) Items which have had the warranty sticker voided or removed (this typically only applies to cameras) are not covered by our warranty.
(f) Any accessories included with the item are not covered by our warranty.
2. Definitions
(a) ‘SDS’ refers to SDS EUROPE LTD.
(b) “Normal Use” means use of the product in accordance with the manufacturer’s specifications, instructions, and intended purpose, and does not include misuse, neglect, unauthorised modification, or accidental damage.
3. Conditions
This limited warranty is valid only if all of the following conditions are met:
(a) The product was purchased directly from SDS EUROPE LTD or from an authorised SDS retailer or sales channel (including recognised third-party platforms such as eBay).
(b) The product has not been tampered with, modified, opened, repaired, or serviced by any person other than SDS or a technician expressly authorised in writing by SDS.
(c) If the product was supplied with a warranty seal, tamper-evident label, or security sticker, this must remain fully intact and unaltered. Removal, damage, or attempted removal of such seals will immediately void this warranty, as it indicates that the product may have been opened or interfered with.
(d) The product has been used under Normal Use conditions and has not been subjected to misuse, neglect, improper storage, accidental damage, or use contrary to the manufacturer’s intended purpose.
(e) The warranty claim is submitted within the applicable warranty period as set out in these Warranty Terms.
4. Claims
To make a warranty claim, the customer must:
(a) Notify SDS by email at office @ sds.net within the warranty period, providing the original order number, a detailed description of the fault, and proof of purchase.
(b) Provide photographic or video evidence demonstrating the nature of the defect.
(c) Return the product to SDS, if requested, for inspection.
Return shipping costs are covered by the customer.
Upon receipt of the returned product, SDS will inspect the item to verify the claimed defect. If confirmed, SDS will, at its sole discretion:
(a) First Repair the product;
(b) If unsuccessful Replace the product with the same model or a product of equivalent specification; or
(c) If not possible, issue a partial or full refund of the original purchase price.
All decisions regarding the validity of warranty claims and applicable remedies shall be made solely by SDS and shall be final and binding.
5. Liability
(a) This warranty is non-transferable and applies only to the original purchaser.
(b). SDS shall not be liable for any data, footage, recordings, or media stored on the product, and customers are strongly advised to backup all data before returning any item for inspection or repair.
(c) To the fullest extent permitted by law, SDS shall not be liable for any indirect, incidental, or consequential loss or damage, including but not limited to loss of profits, data, business interruption, or third-party claims, arising from the use or inability to use any product sold by SDS.
(d) The total liability of SDS under this warranty shall not exceed the original purchase price of the product.
6. Statutory Rights
Nothing in these Warranty Terms shall limit or exclude any rights you may have under United Kingdom consumer protection legislation, including the Consumer Rights Act 2015. Under UK law:
(a) Goods must be of satisfactory quality, fit for purpose, and as described.
(b) If a product is faulty within 30 days of delivery, you are entitled to a full refund.
(c) If a fault occurs after 30 days but within six months, you are entitled to a repair or replacement, and if that is not possible, a partial or full refund.
This warranty operates in addition to these statutory rights and does not limit or replace them.